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Octopus Series
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FAQ
Frequently asked questions
General
What materials are used for your 3D-printed products?
We primarily use high-quality PLA, and other durable 3D printing materials. Each product description specifies the material used.
How long does it take to process and ship an order?
Processing time depends on the complexity of the product but typically takes 3-5 days. Shipping times vary based on your location.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 10 days with photos of the damage. We’ll work with you to resolve the issue.
Are your products environmentally friendly?
We strive to use eco-friendly materials and sustainable production methods whenever possible.
Do you accept returns or exchanges?
We only accept returns for defective or damaged items. Custom-made or personalized products are non-refundable unless they arrive damaged.
How can I contact customer support?
You can reach us at info@cornudesign.com (info@cornudesign.com)for any questions or concerns.
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