Frequently Asked Questions

Cornu Design primarily uses high-quality PLA, rPLA, PETG, rPETG, for its 3D-printed products, alongside other durable 3D printing materials carefully selected to ensure longevity and sustainability. PLA is a biodegradable bioplastic derived from renewable resources such as corn starch, aligning with Cornu Design’s ethos of sustainable design and future-oriented decor. Each product description clearly specifies the exact material used, providing transparency and allowing customers to make informed choices that support environmentally responsible consumption. This material approach reinforces Cornu Design's commitment as a design studio to combine innovation, durability, and ecological responsibility in every piece.

At Cornu Design, a design studio dedicated to sustainable design and creating decor for the future, the processing time depends on the complexity of your custom product. Typically, this takes between 3 to 5 days to ensure each piece meets our high standards of quality and sustainability. Shipping times vary based on your location, so delivery estimates will be provided during the order process to give you a clear timeline. This approach allows us to maintain our commitment to eco-friendly practices while delivering uniquely crafted products tailored to your needs.

If your order from Cornu Design arrives damaged, please contact our customer service team within 10 days of receiving the product. Be sure to provide clear photos of the damage to help us assess the issue accurately. As a sustainable design studio committed to quality and customer satisfaction, we will work closely with you to resolve the problem promptly, whether that involves a replacement, repair, or alternative solution tailored to preserve the integrity and aesthetic of your purchase.

At Cornu Design, we are passionate about delivering sustainable and beautifully crafted designs that inspire your future decor. We understand that sometimes things don’t go as planned, so we only accept returns or exchanges for items that arrive defective or damaged. Please note that because our products often include custom-made or personalized elements tailored just for you, these items are non-refundable unless they are damaged upon arrival. This policy helps us maintain our commitment to sustainability and quality while ensuring you receive the exceptional design experience Cornu Design promises.

You can contact Cornu Design’s customer support by emailing us directly at info@cornudesign.com. Whether you have questions about our sustainable design solutions, want to discuss your project needs, or need assistance with any aspect of our services, our team is ready to provide professional support and guidance. We strive to respond promptly to ensure that every client receives personalized attention aligned with our commitment to future-focused, eco-friendly design.